What criteria do you use when you decide whether your pre-board/on-board experience was good or bad? Do you have your own airlines rating? Do you share it with friends? And if you don’t do you believe in someone else’s rating? If you are ready to trust, then have a look at this airline Quality Rating, published by University of Nebraska at Omaha, Aviation Institute / Wichita State University. Its researchers take into consideration picky questions we ask such as mishandled baggage, being on-time and customer complaints. Here are the top 5 results

Best:
1. AirTran
2. JetBlue Airways
3. Southwest Airlines
4. Northwest Airlines
5. Frontier

Worst:
1. Mesa
2. Skywest
3. Comair
4. American Eagle Airlines
5. Atlantic Southeast Airlines

Here is the link: http://aqr.aero/aqrreports/2008aqr.pdf